| Shipping & Delivery
Delivery Rates
| Order Total |
Delivery |
| Up to $50 |
$ 9 |
| $50.01 - $99 |
$14 |
| $99.01 and above |
$19 |
| 2-3 Day Rush Delivery, limited to items
in stock. |
Additional: $20 |
| Overnight Rush Delivery, limited to
items in stock. |
Actual Charges |
Standard Delivery Charges Per Ship-To
Address. Outside contiguous 48 states, actual delivery charges will
apply.
2-3 day rush service orders must be placed
by 1PM ET Monday - Friday to ship that day. Overnight rush service orders
must be placed by 11AM ET Monday - Friday to ship that day. No weekend delivery. Rush orders limited to within 48
contiguous states. Rush service is available for most in-stock orders,
15 lb and under and are in ADDITION to Standard Delivery Charges
(above). Not applicable to Freight or oversized items. Not all
products available for rush delivery. Please call, 1-800-825-5459 or
email, info@lilypons.com
for details.
Dry Good Delivery
We ship non-oversized items via UPS.
In-stock, non-oversized dry goods take 2-7 days for delivery. Rush delivery
is available for in-stock orders within the contiguous states.
Oversize Delivery
Oversize delivery items require daytime
telephone number for freight company. Customer is responsible for making
unloading arrangements for oversize items. Set-up and assembly of oversize
items is customer's responsibility.
International Delivery
Delivery to territories outside the
U.S., actual delivery charges will be charged. You may call our customer
service to request an estimate prior to confirming your order, 1-800-825-5459
Living Stock Delivery
| Hardy Waterlilies & Bogs |
March - October |
| Tropical Waterlilies & Bogs |
May - September |
| Lotuses |
March - April |
| Snails, Tadpoles, Fish |
March - May &
September - October |
Our Delivery Schedule is planned with
Mother Nature in mind. We must consider the weather at our location,
as well as yours, before shipping livestock and plants. If an item is
out of stock at the time of shipment, a substitution of equal or greater
value may be made. A space to decline this service is provided at check-out.
Typical in-season delivery for living stock is 7-10 days. Living and
non-living products are shipped and invoiced separately. Delivery of
living stock is limited to the U.S. only
Restricted States
- Please NOTE Plant
shipments to the following states: CA, MT, OR, WA, & WY require inspection
and certification prior to shipment. Aquatic Plant shipments to these
states for 2008 are as follows: March 25, April 9, April 22, May 7,
May 21, June 18, July 16, August 20, and September 17. Orders must be
placed at least one week prior to shipment date. All orders will be
shipped two day service and require a minimum plant order of $99.
Please don't hesitate to email info@lilypons.com
or call 1.800.999.5459 with any questions or concerns you may have.
Returns
Should you ever need to return an item
to us:
6800 Lily Pons Road
Adamstown, Maryland 21710 |
