|
Shipping &
Delivery
Delivery
Rates
|
Order
Total |
Delivery |
|
Up to
$50 |
$
9 |
|
$50.01
- $99 |
$14 |
|
$99.01
and above |
$19 |
|
2-3
Day Rush Delivery, limited to items in stock. |
Actual
Charges |
|
Overnight
Rush Delivery, limited to items in stock. |
Actual
Charges |
Standard
Delivery Charges Per Ship-To Address. Outside contiguous 48 states, actual
delivery charges will apply.
2-3 day rush service and Overnight rush service
orders must be placed by 11AM
ET Monday -
Friday to ship that day. No weekend delivery. Rush orders limited to within
48 contiguous states. Rush service is available for most in-stock orders,
70 lb and under and are in ADDITION to Standard Delivery
Charges (above). Not applicable to Freight or oversized
items. Not all products available
for rush delivery. Please call,
1-800-825-5459 or email, info@lilypons.com for
details.
Dry Good
Delivery
We ship
non-oversized items via FedEx. In-stock, non-oversized dry goods take 2-7
days for delivery. Rush delivery is available for in-stock orders within
the contiguous states.
Oversize Delivery
Oversize
delivery items require daytime telephone number for freight company.
Customer is responsible for making unloading arrangements for oversize
items. Set-up and assembly of oversize items is customer's responsibility.
International Delivery
Delivery to territories outside the
U.S., actual
delivery charges will be charged. You may call our customer service to
request an estimate prior to confirming your order, 1-800-825-5459
Live Good
Delivery
We will
automatically schedule the shipment of your live goods based on the
schedule below. If you do not know your hardiness
zone, please click here and enter your zip code, http://www.garden.org/zipzone/. If you would
like your live stock shipped at a different time then indicated below,
please indicate when placing your order.
Zone
Hardys
Lotus
Tropicals
Fish/Tadpoles
Snails___
8-11
3/1-10/28
3/1-4/30
4/5-10/28
3/1-5/27
3/1-10/28
9/20-10/28
_____________________________________________________________
7
3/15-10/28
3/15-4/30
5/10-10/28
3/15-5/27
3/15-10/28
9/20-10/28
_____________________________________________________________
6
3/15-10/28
3/15-4/30
5/17-10/28
3/15-5/27
3/15-10/28
9/20-10/28
_____________________________________________________________
5 3/29-10/28
3/29-4/30
5/24-10/28
3/29-5/27
3/29-10/28
9/20-10/28
_____________________________________________________________
1-4
4/5-9/10
4/5-4/30
5/24-10/28
4/5-5/27
4/5-10/28
9/20-10/28
_____________________________________________________________
Our Delivery
Schedule is planned with Mother Nature and your hardiness zone in mind. We
must consider the weather at our location, as well as yours, before
shipping livestock and plants. If an item is out of stock at the time of
shipment, a substitution of equal or greater value may be made. A space to
decline this service is provided at check-out. Typical in-season delivery
for living stock is 7-10 days. Living and non-living products are shipped
and invoiced separately. Delivery of living stock is limited to the
U.S.
only
Restricted
States -
Please NOTE
Plant shipments to the following states: CA, MT, OR, WA, & WY are
prohibited. Certain plants,
fish, koi, and scavengers are prohibited from being shipped to certain
states. If you order an item
that is restricted, it will be cancelled from your order and not
shipped.
Please don't
hesitate to email info@lilypons.com or call 1.800.999.5459 with any questions or
concerns you may have.
Returns:
If you need to
return any item, we recommend using FedEx and ship to:
Lilypons
Water
Gardens, Attn: Returns,
6800 Lily Pons
Road,
Adamstown,
MD 21710. Please include the following: Your name, address, phone number
and if you would like a replacement or refund. Refunds will be issued using the
same method of payment as the purchase.
| 
